We want you to feel confident when buying credits. This Refund Policy explains when and how you can request a refund.
1. Cooling-off period
If you are a consumer in the EU or UK, you may request a full refund within 14 days of purchase, provided you have not yet used any of the purchased credits. Once a credit has been consumed for a paid feature, the refund is limited to the value of unused credits.
2. Unused credits
Unused credits from a completed order can be refunded on request within 12 months of purchase. Refunds are issued to the original payment source in the currency of the original order.
3. Bank-transfer orders
For bank-transfer orders that were never funded, no refund is required — the order is automatically cancelled if payment is not received within 14 days. You can re-order at any time.
4. Non-refundable situations
- Credits already consumed by paid features.
- Accounts closed for violating the Acceptable Use Policy.
- Requests submitted more than 12 months after the original purchase.
5. How to request a refund
Email [email protected] from the address linked to your account, including your order reference and the reason for the request. We respond within 5 business days and process approved refunds within 10 business days.